Terms of Service

Welcome to LeadGrab. By creating an account or using the service, you're agreeing to these terms. They're written to be readable — no walls of capital letters.

1. The service

LeadGrab is software that helps service businesses capture leads, send quotes, schedule jobs, and collect feedback through a single shareable link. We provide the tooling; the relationship between you and your customers is yours.

2. Your account

• You must be at least 18 and legally able to enter a contract.
• You're responsible for keeping your login credentials secure and for everything that happens under your account.
• You'll provide accurate business information and keep it current.
• One account per business. Don't share logins.

3. Acceptable use

Don't use LeadGrab to:

• Send spam, harass anyone, or violate any law.
• Misrepresent who you are or what your business does.
• Upload illegal, infringing, hateful, or sexually explicit content.
• Probe, scan, or scrape the service in ways that interfere with other users.
• Resell or repackage LeadGrab as your own product.

Outbound email through LeadGrab is rate-limited to prevent abuse. Repeated attempts to circumvent these limits may result in account suspension.

4. Customer data

The information your customers submit through your LeadGrab link belongs to you, but you're responsible for using it lawfully. You agree to handle customer information consistent with applicable privacy laws (such as GDPR, CCPA, or PIPEDA where relevant) and to honor reasonable requests from your customers about their data.

5. Email sent on your behalf

LeadGrab sends emails to your customers on your behalf — quote-ready notifications, schedule confirmations, review requests, and so on. These messages identify you as the sender (with our infrastructure handling delivery). You're responsible for the content of any text or pricing you put into a quote, follow-up, or note. We may pause sending if we believe an account is generating spam or abusive content.

6. Payments and pricing

If LeadGrab offers paid plans, the current pricing is shown on the marketing site and at signup. Subscriptions are billed in advance and continue until canceled. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period and you won't be charged again.

When card payments via Stripe are available, processing fees are set by Stripe (currently 2.9% + $0.30 per transaction in most regions). LeadGrab doesn't take a cut on top of Stripe's fees.

7. Trial periods and refunds

If we offer a free trial, you can use the service without payment until the trial ends. If you don't cancel before the trial ends, the plan you selected starts billing. We don't offer prorated refunds for partial billing periods, but if something has gone seriously wrong, contact support and we'll figure it out.

8. Intellectual property

LeadGrab and everything in it (code, design, logos, copy) belongs to us. You don't get a license to copy, modify, or redistribute it. Anything you put into the service — your service offerings, quotes, notes, branding — stays yours; you grant us a limited license to host and display it inside the product.

9. Service availability

We aim for high availability, but we don't promise 100% uptime. Maintenance, outages, or upstream provider issues may occasionally interrupt the service. We're not liable for losses caused by service interruptions.

10. Termination

You can close your account at any time from Settings or by contacting support. We can suspend or terminate accounts that violate these terms, generate abusive activity, or remain unpaid past their billing date. On termination, we'll keep your data for a reasonable wind-down period (typically 30 days) before deleting it, unless we're required to retain it for legal reasons.

11. Disclaimers

The service is provided "as is" and "as available." We make no warranties — express or implied — about merchantability, fitness for a particular purpose, or non-infringement. You're responsible for the business decisions you make using LeadGrab; we're not your accountant, lawyer, or insurance provider.

12. Limitation of liability

To the maximum extent permitted by law, LeadGrab and its affiliates aren't liable for any indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the service. Our total liability for direct damages is capped at the amount you've paid us in the 12 months before the claim.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the service, your content, your relationships with your own customers, or your violation of these terms.

14. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules. Disputes will be resolved in the courts of the Province of Ontario, except where applicable consumer-protection law gives you the right to sue in your home jurisdiction.

15. Changes to these terms

We may update these terms occasionally. If changes are material, we'll send notice through the dashboard or by email. Continued use after a change means you accept the updated terms.

16. Contact

Questions about these terms: use the Contact support option in your dashboard account menu — we’ll get back to you within 24 hours.